Warranty and repairs
MARS red light panels are covered for 3 years from delivery during normal home use. This page explains what is covered, what we need from you and what happens next.
What is covered
The warranty covers manufacturing and material defects and is in addition to your rights under Hong Kong law. It does not cover normal wear, accidental damage, misuse, unauthorized changes or repairs, or accessories bought separately. The full wording is in our warranty and legal notice.
How to make a claim
- Find your order number, for example in your order confirmation email. It tells us which panel it is and when the 3 years began.
- Email info@feelresty.com with your order number and a short note of what is wrong.
- Add clear photos or a short video that show the problem.
- We reply by email with the next step.
What happens next
We look at your photos or video first, and we do not ask you to send the panel back as the first step. If a covered defect is confirmed, we may repair the device, replace it with the same or an equivalent device, or provide a refund if repair or replacement is not reasonable.
If we need the panel back, we agree the steps with you before anything is sent, and we pay for what we ask you to send. If we replace the panel or refund you, we tell you what to do with the old panel.
Other questions
A late delivery is covered in our refund policy. Answers about the panel are in the FAQ, and you can also write through the contact page.