Refund policy

Cancellations, refunds and returns

This policy explains when we refund you. It is part of our Terms of service.

Before we dispatch your order

You can cancel your order at any time before we dispatch it. Email info@feelresty.com with your order number. If we have not dispatched it yet, we cancel it and refund the full price you paid.

Faulty, damaged or not as described

If a product is faulty, arrives damaged or is not as described, contact us with your order number and clear photos or video. We will repair or replace the product or refund you, as explained in our Legal notice (3 year commercial warranty). Your rights under Hong Kong law are not affected.

Late delivery

If your order has not arrived by the estimated date, write to us. We will give you an updated delivery date, and if the delay is significant you may cancel the order and we will refund the price you paid in full.

Change of mind

Hong Kong law does not give a general right to return goods bought online because you changed your mind, and we do not currently offer returns on that basis.

How refunds are paid

Refunds are paid to the payment method used for the order. How long your bank takes to show the refund is outside our control.